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Terms of Service

Last updated: April 2, 2025

Introduction

These Terms of Service (“Terms”) govern your access to and use of the Lastcom website (available at https://www.lastcom.io) and web application (available at https://app.lastcom.io), including any content, functionality, and services offered on or through these domains (collectively referred to as the “Service”).

Please read these Terms carefully before using our Service. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

Beta Status

Lastcom is currently in beta. This means that:

  1. The Service, its features, functionality, and these Terms may change significantly and without prior notice
  2. The Service may contain bugs, errors, or inaccuracies
  3. Service availability and reliability may not meet production standards
  4. We make no guarantees about future availability of features, pricing, or the Service itself

By using the Service during this beta period, you acknowledge these limitations and agree to provide feedback when requested to help improve the Service.

User Account

To access certain features of the Service, you must register for an account. When you register, you agree to provide accurate and complete information and to keep this information updated. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

Service Description

Lastcom provides a user support and feedback tool for software companies. Our Service includes:

  1. A dashboard that allows you to view and manage user feedback and support requests
  2. Widgets that can be implemented on your websites or applications to collect feedback from your users
  3. Tools to respond to and organize user communications

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  1. Use the Service in any way that violates applicable laws or regulations
  2. Use the Service to store or transmit malicious code or content
  3. Attempt to gain unauthorized access to the Service or related systems
  4. Impersonate any person or entity or misrepresent your affiliation with any person or entity
  5. Interfere with the proper operation of the Service
  6. Scrape, data-mine, or otherwise extract data from the Service outside of approved API usage
  7. Use the Service to collect information from individuals under the age of 13

Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the Service, you consent to the data practices described in the Privacy Policy.

User Content

The Service allows you to collect and store content and information from your users (“User Content”). You retain all rights to User Content that you collect through the Service. However, by using the Service, you grant us a license to store, process, and display User Content as necessary to provide the Service to you.

You are solely responsible for:

  1. Obtaining necessary consents from your users to collect their information
  2. The legality, reliability, integrity, accuracy, and quality of all User Content
  3. Compliance with all applicable privacy laws regarding User Content

Intellectual Property

The Service, including all content, features, and functionality, is owned by Lastcom and is protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, create derivative works, publicly display, publicly perform, republish, or transmit any material from our Service without our express permission.

Payment Terms

We offer both free and paid plans for the Service:

  1. Free plan: Limited access to features with no financial cost
  2. Paid plans: Additional features and capabilities for a recurring fee

For paid plans:

  1. You agree to pay all fees in accordance with the pricing in effect when the charges were incurred
  2. Fees are non-refundable except as required by law or as explicitly stated in these Terms
  3. You authorize us to charge your designated payment method for all fees incurred
  4. All payments are processed through Stripe, subject to Stripe’s terms of service

Termination

We reserve the right to suspend or terminate your access to the Service at our sole discretion, with or without notice, for any reason, including breach of these Terms. Upon termination:

  1. Your right to use the Service will immediately cease
  2. You will lose access to any content, data, or information you have stored on the Service
  3. Depending on the causes, you might be able to export your data
  4. We may, but are not obligated to, retain your data for a commercially reasonable time period

Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that content on the Service will be accurate, reliable, complete, or available.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL LASTCOM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, USE, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability for all claims related to the Service shall not exceed the greater of $100 or the amount you paid to us for the Service in the 12 months preceding the event giving rise to the liability.

Indemnification

You agree to indemnify, defend, and hold harmless Lastcom and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or relating to:

  1. Your use of the Service
  2. Any User Content you submit, post, or transmit through the Service
  3. Your violation of these Terms
  4. Your violation of any rights of another person or entity

Changes to Terms

We may revise these Terms at any time at our sole discretion. For significant changes that materially affect your rights or obligations, we will provide notice via email or through the Service. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Brazil, without regard to its conflict of law provisions.

Dispute Resolution

Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through informal negotiation. If the dispute cannot be resolved through negotiation within 30 days, both parties agree to resolve the dispute through mediation in accordance with Brazilian law.

If the dispute cannot be resolved through mediation, the parties agree to submit to the exclusive jurisdiction of the courts of Brazil. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Uncontrollable Circumstances

Lastcom will not be responsible for any failure to perform its obligations under these Terms if that failure results from events beyond our reasonable control. Such events may include natural disasters, health emergencies, war, civil disturbances, labor strikes, government actions, or technical failures affecting the internet or our systems. In these situations, our obligations will be paused until conditions return to normal.

Contact Us

If you have any questions about these Terms, please contact us at: support@lastcom.io